
October 04, 2007
Let me EAT YOUR DIRT, DRINK YOUR SWEAT!

September 26, 2007
Business is Human: Relationships Power Your Growth
In this Webcast, Ferrazzi shares powerful advice and tips to amplify your personal and professional relationships. The key secrets show you how to enable everyone in your personal and professional life to win.
The bottom line is that Ferrazzi knows what distinguishes highly successful people from everyone else—a powerful world of connections. Attend this Webcast to discover:
* Simple steps you can take today to start building the relationships of tomorrow
* Key mindsets needed to successfully form and manage deep relationships, inside and outside of your organization
* Powerful ideas for planning and executing savvy relationship-building strategies
* And many other secrets for success!
You can listen to the webcast by visiting the site at
http://www.amanet.org/editorial/webcast/2007/business-is-human.htm
Enjoy!
September 18, 2007
Angel Funding Websites
1) Band of Angels, Menlo Park, CA
Silicon Valley's Oldest Angel Group
http://www.bandangels.com/
2) New York Angels, NYC
Focuses on tech companies - and in one case, space tourism
http://www.newyorkangels.com/
3) Ohio TechAngel Fund, Columbus, OH
Concentrates on life-science and tech investments
http://www.ohiotechangels.com/
4) Atlanta Technology Angels, Atlanta
Invests solely in tech firms and web companies based in Georgia
http://www.angelatlanta.com/
The Seven Deadly Sins of Negotiating
You can access the slides and listen to the seminar by clicking http://www.amanet.org/editorial/webcast/2007/seven-deadly-sin.htm
Enjoy!
From AMA Website:
“Experience is the name every one gives to their mistakes.” — Oscar Wilde
Yes, experience may be the best teacher, but when it comes to negotiating you can't afford on-the-job training.
From the simplest to the most complex negotiations, there are pitfalls and traps that are easy to fall into if you're not aware of them. Commit one of these "deadly sins" and you are virtually guaranteed to lose the deal.
As a negotiator, you may be a buyer or seller, a customer or supplier, a boss or an employee, a business partner, a diplomat or a civil servant. On a more personal level, you may be a spouse, friend, parent or child. In all these cases your negotiating skills strongly influence your ability to get ahead in both your career and your other interpersonal relationships.
Regardless of your negotiating situation, you won't want to miss this Webcast. This will not be just more "tips and tricks" or "ploys and tactics" that you've already heard. We will be drilling down into the core issues essential to every successful negotiation.
Executives, managers, salespeople and top-level deal makers who are responsible for negotiating the best possible terms of an agreement for their company.
About the Presenter:
Frank Acuff is an adjunct professor of organizational behavior at Northwestern University. He is the author of Shake Hands with the Devil: How to Master Life's Negotiations from Hell and How to Negotiate Anything with Anyone Anywhere Around the World.
Mr. Acuff was formerly corporate vice president for employee relations for First Commerce Corporation, a $3.8 billion bank holding company. While working for McDermott International, he held key management positions in the United States, Singapore and the United Arab Emirates. His diverse clientele includes Accenture, Caterpillar, Centers for Disease Control, Coca Cola, Delta Air Lines, Exxon International, Home Depot, MasterCard International, Microsoft, Ogilvy & Mather, Pfizer, Pillsbury, Rockwell International, Royal Bank of Canada, Sears, Unilever, the U.S. Army, Walgreens, Wilson Sporting Goods and the Wrigley Company.
Larry Ray has a private practice specializing in mediation, negotiation, arbitration and facilitation. Mr. Ray mediates for The World Bank Groups, U.S. Postal Service and National Archives; directs the Mediation Center of Greater Washington, D.C. Metro Area; and arbitrates for the National Arbitration Forum, National Association of Securities Dealers (NASD) and the United States Arbitration and Mediation (USAM).
After serving for five years as a prosecutor in Columbus, Ohio, he was executive director of the American Bar Association Dispute Resolution Section and the National Association for Community Mediation. He is senior lecturer on mediation and negotiation at the George Washington University Law School and an online instructor for Keller Graduate School/DeVry University. He is coauthor of The Conflict Resolution Training Manual.
August 30, 2007
James Blunt and Sesame Street
How come I didn't learn the geometry this way? Should I count it as a blessing or a curse?
Watch James Blunt teaches you.......what a triangle is.
August 27, 2007
Pete Sampras vs. Roger Federer in Venetian Macao

Bubble Bar in Hong Kong

Address: Marco Polo Prince Hotel, G/F, Harbor City, Kowloon
August 03, 2007
Psycho Patrol

I saw this car while I was driving down Central Expressway in Mountain View the other day. At first, I thought that it was a real cop car. My friend quickly pointed it out that it's not a real official car. Someone just decorated his/her car to look like a cop car. Look at it! It got "Psycho Patrol" on the side with a cartoon human-like figure running on the side.
Well, if it was for real, I can guarantee you that they didn't do a good job to let me this psycho run loose on the street!
August 02, 2007
The Simpsons Movie
July 30, 2007
Projekt Revolution Tour with Linkin Park
Last weekend, I went to see the Projekt Revolution concert with some of my friends from Google. The concert started at noon and didn't end till 11:00 at night. It's a tour that featured 10 different bands playing all day long. The main attractions to the crowd is Linkin Park and the Chemical Romance.
If you have been reading my blog, you should know that I am a big Linkin Park fan. That's why I was so excited to see them perform live! I ended up getting to the concert at around 3:30p.m. after stopping by Google to get some snacks with my friends. Linkin Park came on stage at 8:40p.m. and the atmosphere of the concert was surreal. Everyone was so hyped up to see them! You can click on the link above to see the pictures and two videos I took during the concert.
The funniest thing was that I happened to run into an ex-colleague of mine. She visited me in Hong Kong in June and I didn't tell her that I was back in the States to sell my car. When I was on my way to get a beer, I heard someone with a familiar voice yelling out my name. She was pretty drunk when she spotted me. I felt really bad, like being caught cheating on my wife or something, so I ended up buying a round of drinks for everyone. It was actually very comforting to run into her and see that she's been doing very well at her new job.
Overall, it was a great day. I got to hang out with some of my buddies at Google. It's too bad that we couldn't stay for the encore because my driver wanted to get out of the parking lot earlier than the rest of the crowd! But it didn't really matter because I had a great night!
July 26, 2007
Rooney's Concert
Pictures Taken from the Rooney's Concert at the Slim's in San Francisco, CA.
July 22, 2007
Lavender Picking at Los Gatos Farm, California
Last time when I was driving on Hwy 17-S to Santa Cruz, I saw a sign on the side of the highway saying that you can cut your own lavender. Lavender is very popular in Hong Kong and people usually pay a lot just to get a small bag of it. A lot of people in Hong Kong even take guided tours to Japan to see the lavender farm. I love lavender a lot because it does have a very relaxing smell.
Anyway, two weekends ago, I ended up forcing my friend to go with me. He said it was the gayest thing he has ever done. When he called his wife on the phone that he was cutting lavender with me, his wife was laughing out loud. The farm only opens to the public on Saturday and Sunday from 10 a.m. to 4:00p.m. for people to cut lavender. They charge US$7 for a big bouquet of lavender. The lady told us to hang them upside down in a cool dry area for a week or so. The lavender flowers will then fall off and you can collect them in a small bag and put it in the bathroom or so.
You can check out more about the Los Gatos Farm at http://www.losgatosfarms.com/. They also have horses that you can ride.
July 18, 2007
Vampire Weekend/Shout Out Loud Concert
Pictures taken from the Vampire Weekend, Shout Out Loud Concert at Rickshaw Stop in San Francisco.
July 14, 2007
Chelsea vs. Club America
Last Sunday, I went to see the Disneyland Cup Invitation Match at the Stanford Stadium featuring Club America (A Mexican Soccer Team) and Chelsea F.C. It's the first time I have been back to the Stanford Stadium after its renovation last year. The stadium is definitely a lot nicer than before.
Because of the long line waiting to get in the parking lot, we were 20 minutes late by the time the 1st half started. Chelsea got most of the action during the match but both teams seemed to be running around very slow. I guess it's a pre-season exhibition match for Chelsea so they didn't want to put all of their effort in the match. Anyway, it's not so bad that I got to see a top notch English Premier League football team for only US$45. It would be impossible for me to scout a ticket at that price in Hong Kong without waiting hours outside the ticket box office.
July 13, 2007
A Night of Bowling
Tonight, I went to have dinner with some of my high school friends and their spouses at a restaurant in my neighborhood. Since I had been mentioning about bowling for a while, they finally agreed to go bowling with me! We ended up going to the AMF Moonlite Bowl in Santa Clara.
Well, as some of you know, one of the things I want to do before I turn 30 is to improve my bowling skills. Unfortunately, I seemed to be doing badly tonight. I didn't even score a game over 100! We played two games and Sunny ended up beating up in the 1st game. Alex's wife, Jez, was way too generous to let all of us beat her so that her hubby could buy us a round of drinks! In the second game, she completely turned around and did a lot better. She also discovered that if you use a 6lb ball, you can bowl over and over again. The sensor at the end of the aisle has a problem detecting a ball weighing so little. Therefore, if you slowly roll your ball forward the lane, you can keep knocking down the pins over and over again! What a great way to cheat!
Anyway, I seriously need to spend more time at the bowling alley if I want to be any good.
July 12, 2007
Cary Brothers Concert
One of things I am hoping to do during my time in the States is to attend as many live concerts as possible. Christina and I went to see Cary Brothers in the city last night. Before the concert, we ended up eating at a Mediterranean Restaurant nearby. You can click on the picture above to see how excited she looked with all the dishes.
Mother and Mother and Carina Round opened for Cary Brothers. The show was really long and Cary Brothers didn't come to the stage till 10:40 or so. By the time the concert is over, it's almost 12:00 midnight.
It was a very fun night at the concert, especially I got to listen to Cary Brothers performed live. One of the openers, Carina Round, turns out to be amazingly good. Of course, it certainly helps that she has the beauty and a sexy British accent.
You can check out the most recent Cary Brothers's album at http://www.carybrothers.com/ and more information about Carina Round at http://www.carinaround.com/.
July 11, 2007
Macys's Customer Service
Instead of just brushing me off and saying that the item was placed on the wrong rack, he actually went to the rack with me and saw the 50% off sign right next to it. He said he would give me the 50% discount even though the sign was probably put at the wrong place. He took the sign off from the rack and walked back to the check-out counter with me.
I thought he would just proceed with taking 50% off the original price. Instead, he took an extra $10 off for the inconvenience. When he rang up the item again, I showed him that the price on the tag ($44.99) was different from the one shown in his system ($54.99). You can guess the end of the story.... I ended up getting that pair of RL swimming trunks for around $12!
That's what I call good customer service! Instead of just following what's in the computer system, the store assistant actually rectified the error on spot by removing the 50% sign from the rack and honored the discount.
I will definitely be going back to that Macy's store in the future.
Buy.com Customer Support Phone Number
I have one of the worst customer support experience I have had while I was in the process of ordering a new Memory Stick Pro Duo for my Sony digital camera from Buy.com. As usual, I was searching for a good deal on Buy.com and found that there was a promotion of 2 Lexar 1GB MS for $15.99. Customers with new Google checkout account can even take an additional $10 dollars off. However, when I read the descriptions on the page, I realize that the pictures shown on it do not reflect the descriptions of the item. The pictures shown a MS Pro 1GB but the description states that it's MS PRO DUO 1GB. Anyone with a Sony product knows that they have had so many MS products now that it's confusing which one you exactly need for your Sony products.
I know for certain that I need a MS PRO DUO (the shorter kind) but not the MS PRO. Therefore, I wrote an email to Buy.com asking for clarification to make sure that I am buying MS Pro DUO but not MS Pro. I exchanged emails from them 4 times but the response I got each time was not even close to any possible answer to my question.
"Please refer to http://www.lexar.com/ for details."
"We cannot provide further descriptions of the product you ask."
One customer support email is even a direct copy of the product descriptions they have on the website.
Finally, I got a very brief email from Buy.com today regarding my questions:
"Hello Antony,
Thank you for contacting Buy.com.
This is in reference to your email regarding your email.
Our Customer Support Department is available via telephone 24 hours a day and seven days a week. Our toll-free phone number is 1-800-800-0800 (Press Option #3).
Please contact us with any further questions you may have. Your satisfaction is important to us.
Sincerely,
Buy.com Customer Service
http://www.buy.com/"
I removed the Customer Service Associate's name so that he won't get penalized for his reply.
Now, next time if you buy anything from Buy.com and are confused with their descriptions, you should try giving them a call instead of exchanging emails with them.
Anyway, I gave up on Buy.com and decided to order it from Amazon.com instead. I also want to thank Paolo and many TAs at Google, who taught me how to write proper customer service emails.
Paola, hope you get well very soon!
July 08, 2007
Rachel and Justice Farewell Lunch
Today, I took Victor, Rachel, and Justice for lunch because they are moving to Ohio on Monday. It's very sad for me to see Justice go because I missed him so much when I was back in Hong Kong. When I moved back to Hong Kong at the end of April, I thought that I won't see him again for a long time. However, because of the problem with my vehicle registration, I decided to fly back to San Francisco to sort it out. Luckily enough, the ticket I bought in April was actually an open ticket valid for 6 months. Therefore, I was able to fly back without having the need to buy an expensive ticket during the summer peak travel season.
We went to the P.F. Chang in Sunnyvale for lunch. It actually turned out to be one of the best dinning experience I have had in the States. After we were sat at our table, we waited for a while but no waiter showed up to serve us and take our order. I asked another waitress who walked by and she said she had no idea. Instead of trying to help locate a waitress to serve us, she just walked away. That's BAD customer service experience. She should have told the manager or the host to figure out who should be serving our table. You don't want any disgruntled customer sitting there for minutes.
Finally, our waiter came and he aplogized repeatedly for his tardiness. We could tell that he just got pulled by the manager at the last minute to serve us. He took our order immediately but served all of our drinks except Justice's Sprite. We ended up waiting for another 5 minutes or so before it arrived. The manager came to our table and apologized for the delay in servicing us. He even came back to check on us a few times during our meal to make sure that we were okay with the service. I could tell he was trying to win his customers back. I think he is one of the best mangers I have ever seen because he actually serves a a model and shows other waiters how they should treat their customers. Instead of simplying asking Waiter A or Waitress B to help us, he actually came to our table and made sure that everything was in order throughout the entire meal.
To our surprise, when we asked for our check, the waiter brought over two orders of eggroll bananas with conconut ice-cream as complimentary desserts for us. I thought I would only see this top-notch service at a 5-star hotel. I was very impressed by the manager and we ended up giving a 20% tip. The dessert was so tasty that I would definitely go back and order it next time.
Props to the Asian manager at P.F. Chang in Sunnyvale. If I ever had a restaurant, I would hire you immediatley.
Surfing.......I am in the water!

On Saturday, I was still having the muscle pain from the ice-skating the night before. When I was up in the morning, I felt so exhausted that I thought about not going to the lesson. However, Victor's wife, Rachel, told me that I should go regardless of my tiredness. Otherwise, I would end up staying in the bed for the entire day and felt miserable afterwards.
Therefore, shortly after 1:30 p.m., I changed into my swimmer trunks, put on my sandals and sunglasses and started driving to Linda Mar Beach in Pacifica. I got there at about 2:40p.m. and was waiting outside the Taco Bell at the beach for my coach to show up.
My coach, Michael, showed up at around 3:15p.m. or so and the first thing I realized was that he was much younger than me! After feeling so incapable last night at the ice-skating ring, I am having the exact same experience all over again! People younger than me are much better than I am at all types of athletic activities. I guess I really studied and got sheltered too much by my parents when I was in Hong Kong. Now, I am about to turn 30 and behaving like a person who has a mid-life crisis. For me, I ain't looking for a young trophy wife or a Porsche. It's a list of things that I should have learned when I was little!
First, I was so clumsy when I tried to put on my wetsuit. I actually got it wrong the 1st time and I saw that Michael was about to burst out laughing. I guess he had never seen a real "beginner" in his life before. After changing into the wetsuit, I started carrying the long board and walking to the beach with my coach. Guess what, the board was a lot heavier than I expected! I guess I am just way too weak!
Michael showed me some of the basics such as paddling, getting on the board, standing up etc. As you can imagine, it's even a challenge for me to get on the board when the waves are hitting right at my face, let alone standing up and actually doing the surf.
For almost 90 minutes, I just remember being in the water a lot because basically I got knocked over by any wave. It didn't help that the waves were really large that afternoon and the water was freezing cold! Michael thought that I would be ready to ride some big waves. I ended up got sucked into the water and drank quite a few gallons of sea water. Finally, I told him that I should just practice how to get on the board and paddle to the waves first before attempting to stand on the board.
My coach did demonstrate once for me to ride the waves. From what I can tell, he is very good at surfing. I guess I would say anything who can ride any wave as a good surfer. Anyway, I am going to try it again in the next few weeks in Santa Cruz. Hopefully, the waves will be smaller and the temperature will be higher there.